Frequently Asked Questions
Pure Milk Direct Delivery is our service that brings fresh, pure milk straight from our farms to your doorstep. We ensure that you receive the highest quality milk without any additives or preservatives
We get our milk from family-run farms that use ecological and moral farming methods.
We have milk selections that are both organic and non-organic. Our organic milk comes from cows that are not given artificial hormones or antibiotics, and it has been approved by the appropriate regulatory agencies.
From the farm to the processing facility to your door, we guarantee quality at every stage of production by stringent testing and quality control procedures.
Yes, you can use our website to place orders online. For fresh milk delivered right to your door, we provide home delivery services.
We deliver to the majority of the city's neighborhoods and adjacent areas. On our website, you may find out if delivery is available where you reside.
Milk should be refrigerated to preserve its freshness and quality, at or below 4°C (39°F).
Please get in touch with our customer support team right away if your delivery is delayed or missing, and we'll take care of the problem as soon as we can.
Due to the perishable nature of our products, we do not accept returns or exchanges. However, if there is an issue with the quality of the milk, please contact us for a resolution.
Yes, we provide a number of subscription programs that may be customized to meet your needs and get you frequent delivery at a savings.
Yes, we do frequently run sales and promotions. To be informed about our most recent deals, visit our website or subscribe to our newsletter.
We utilize environmentally friendly packaging materials whenever possible since we are dedicated to sustainability. We urge our consumers to recycle the recyclable milk bottles we sell.
Our customer support representatives are reachable by phone, email, or live chat on our website. Our website's "Contact Us" page has our contact information.
We will use the email address you have registered with us to send you billing each month.
You can book our membership via our website, or you can contact us via WhatsApp to take our membership.
You can track your order by getting in touch with your delivery partner using the number we will give you.
The customer needs to update us, we need a maximum of 24 to 48 hours to arrange the order.
The customer needs to know us before 1 to 2 hours, and we will discuss with the supplier and provide the milk to the customer on same price
When the customer places an order, we will inform the customer that if you do not receive a good product, you have to inform us within 1 hour after delivery. We will take back the order for investigation and provide you with a better solution, and we will take action against the supplier.
It depends on availability; the customer needs to know us before 1 to 2 hours, and we will discuss with the supplier and provide the price to the customer which fixed by Milky junction
We can consider this according to the booker, and we need to discuss it with the supplier before the day.customer need to know us one day before.(If the customer want more quantity then the customer needs to inform us within 24 hours of ordering so that we can manage.
No, you do not need to pay delivery changes.
We can deliver you fresh or pure milk on time at your doorstep between 6 and 8 in the morning and evening.
you need to inform us via our website (www.milkyjunction.com) or you can contact us via WhatsApp and we can change the delivery address after verification.
If the customer informs us the order got delayed, we will investigate by GPS tracking and provide a resolution to the customer. It can happen with anyone so we will apologize to the customer for it and if it is happening continuously then we will investigate it and compensate the customer and will deduct the amount from the supplier.
The customer can mention all the instructions on the registration page, which is shared with the assigned rider.(The address will be mentioned on the customer’s profile and if the supplier is facing issues to find the customer then he can directly call the customer to get the exact location.)
If the customer doesn't want to get notified then he can let the supplier know so he will not disturb the customer
The customer needs to notify us 24 hours prior, and we will pass it on to the assigned rider.
The customer needs to know us the day before the cancellation; the customer needs to clear all due payments; and we need to know the reason as well for improvement.
If the customer wants our membership, then the first day order will be provided to the customer tautly free(500ml) for testing. After the first day, the customer has to take our membership. The customer needs to pay us before the minimum 15-day payment, and we will give the complete payment receipt to the customer. If the customer wants to cancel his membership, we can cancel and provide the remaining amount to the customer.